Frequently Asked Questions
Everything you need to know about shopping with Pratap Sons
What is the standard delivery timeline for orders?
Domestic orders are typically delivered within 5-7 business days, while international shipments may take 10-15 business days depending on customs clearance.
Do you offer customization or tailoring services?
Yes, we offer bespoke tailoring and minor alterations for our ethnic wear collections. You can provide your measurements via the 'Custom Size' option on the product page.
What is your return and exchange policy?
We accept returns within 7 days of delivery for unused items with original tags. Please note that customized outfits and sale items are not eligible for return.
How can I track the status of my shipment?
Once your order is dispatched, you will receive an email and SMS containing a unique tracking ID and a link to our courier partner's portal.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is available for select pin codes within India.
Are the colors of the products accurate on the website?
We strive to display product colors as accurately as possible. However, slight variations may occur due to photographic lighting or your monitor's display settings.